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How to Measure Contact Center Skills Using Multimedia Simulations

Connecting frequently and cost-effectively with current and prospective customers are strategic imperatives for many companies. Employees must possess a variety of KSAOs to navigate the fast-paced training, difficult customer interactions, and sophisticated technology that often characterize contact center work. Consequently, many companies have turned to multimedia contact center simulations to improve hiring and placement accuracy.

How To Build A Better Customer Experience