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The in-person interview is a common step in the hiring process.  In fact for many contact centers, it is the only job candidate evaluation conducted.

In an issue of Fast Company, Dan and Chip Heath, authors of Made to Stick, wrote a column titled, “Why It May Be Wiser to Hire People Without Meeting Them” that questioned traditional thinking.

Go Into Detail on the Interview Process

  1. Read about the different types of interviews
  2. See an indepth benefits and challenges assessment of the interview process
  3. Learn about a few alternatives to interviews that generate greater value

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With technology enabling additional methods to evaluate job candidates and the home agent model creating more virtual hiring processes, does the interview add value as a pre-hire tool? If it does, what is the right role for the interview?

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