65% of Contact Centers have lower turnover in their work@home workforce when compared to brick and mortar. But contact center leaders still struggle with their hiring strategies to set-up work@home models preventing them from realizing this reduced attrition.
In this webinar, you’ll learn five critical steps to hiring the right work@home representative.
Join Michele Rowan (Customer Contact Strategies), King White (Site Selection Group), and Jeff Furst (FurstPerson) on October 7th at 2 pm ET as they discuss these five steps, which include:
- Returns and risks of virtual versus local work at home hiring
- Top failure points of work@home programs and how to mitigate them
- Steps to hiring the right home representatives
- Labor markets to avoid and consider
Sign-up today to learn more about these five critical steps to improve remote agent hiring.