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Discover how letting candidates “play the part” before you hire them will improve your new hire retention and job performance

In this whitepaper, you will learn about:

  • Nature of Contact Center Work
  • Competencies that Lead to Contact Center Success
  • Contact Center Hiring Challenges
  • Three Essential Competencies that Should Always Be Measured
  • How to Measure Contact Center Competencies
  • Mirroring Contact Center Jobs through Simulations
  • Advantages of Using Simulations


How To Build A Better Customer Experience