FurstPerson

info@furstperson.com

(888) 626-3412 Toll Free

(800) 229-5881 Client Support

DISCOVER

Discover how letting candidates “play the part” before you hire them will improve your new hire retention and job performance

In this whitepaper, you will learn about:

  • Nature of Contact Center Work
  • Competencies that Lead to Contact Center Success
  • Contact Center Hiring Challenges
  • Three Essential Competencies that Should Always Be Measured
  • How to Measure Contact Center Competencies
  • Mirroring Contact Center Jobs through Simulations
  • Advantages of Using Simulations

 

How To Build A Better Customer Experience