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/pre-employment-assessment-test-for-computer-knowledge

Candidate Assessment for Technical Knowledge and Computer Skills

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1stTech®

1stTech is a multiple-choice test that measures candidates’ technical knowledge and skill related to computer hardware, software, peripherals, network and connectivity, and troubleshooting. 1stTech is designed to be customizable to meet specific job or business requirements. 1stTech can be used to assess computer skills and technical ability for many types of jobs such as chat agents, customer service representatives, call center agents, data entry positions, administrative assistants, and more. 

  • 5 minutes to complete
  • 2 languages
  • Customizable
  • 20+ research studies
  • Web-based
  • Mobile-optimized
  • Excellent predictor of technical ability in work at home roles

Overall

Low Scores

May struggle troubleshooting basic computer problems, and only have passing knowledge of computer

High Scores

Can solve level-1 technical issues without assistance; has basic computer knowledge

1st Tech
Below are some possible outcomes with this product
  • 1stScreen
  • 1stContact
  • 1stScribe
  • 1stType
  • 1stTech
  • CC Audition Inbound Service
  • CC Audition Inbound Sales
  • CC Audition Outbound Sales
  • CC Audition Mobile
  • CC Audition Chat
  • Supervisor Audition
  • Field Sales Audition
  • Shared Values
  • PSMT
Average Handle Time
Average Handle Time
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Collections | Technical Support | Hybrid Call Center Roles - Superagent | Escalations
Voice | Chat
CC Audition Mobile | CC Audition Outbound Sales | CC Audition Inbound Sales | CCA Inbound Service | CCA Chat | 1stContact | 1stType | 1stScreen
First Call Resolution
First Call Resolution
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Collections | Technical Support | Hybrid Call Center Roles - Superagent | Escalations
Voice | Chat
CC Audition Mobile | CC Audition Outbound Sales | CC Audition Inbound Sales | CCA Inbound Service | CCA Chat | 1stContact | 1stScreen | PSMT | SJT
Quality Assurance
Quality Assurance
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Collections | Technical Support | Hybrid Call Center Roles - Superagent | Supervisors | Claims Representatives | Escalations
Voice | Chat
CC Audition Mobile | CC Audition Outbound Sales | CC Audition Inbound Sales | CCA Inbound Service | CCA Chat | 1stScribe | 1stContact | 1stScreen
Customer Satisfaction
Customer Satisfaction
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Collections | Technical Support | Hybrid Call Center Roles - Superagent | Escalations | Field Sales | Retail | Supervisors | Claims Representatives | Social Media Representatives
Voice | Chat | In Person
CC Audition Mobile | CC Audition Outbound Sales | CC Audition Inbound Sales | CCA Inbound Service | CCA Chat | Field Sales Audition | 1stScreen | SJT | Shared Values
Winback/Saves
Winback/Saves
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Social Media Representatives
Voice
CC Audition Outbound Sales | CC Audition Inbound Sales | Field Sales Audition | 1stContact | 1stScreen
Dollars in Sales
$ Sales
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Hybrid Call Center Roles - Superagent | Escalations | Field Sales | Retail | Supervisors
Voice | Chat | In Person
CC Audition Outbound Sales | CC Audition Inbound Sales | Field Sales Audition | 1stScreen
Conversion rate
$ Conversion Rate
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Collections | Hybrid Call Center Roles - Superagent | Field Sales | Retail | Supervisors
Voice | Chat | In Person
CC Audition Outbound Sales | CC Audition Inbound Sales | Field Sales Audition | 1stContact | 1stScreen
Close rate
Close Rate
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Inbound Sales | Outbound Sales | Hybrid Call Center Roles - Superagent | Field Sales | Supervisors |
Chat | In Person
CC Audition Outbound Sales | CC Audition Inbound Sales | Field Sales Audition | 1stContact | 1stScreen
Schedule adherence
Schedule Adherence
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Collections | Technical Support | Hybrid Call Center Roles - Superagent | Escalations
Voice | Chat
1stScreen
Calls per hour
Calls Per Hour
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Collections | Technical Support | Hybrid Call Center Roles - Superagent | Supervisors | Claims Representatives
Voice | In Person
CC Audition Mobile | CC Audition Outbound Sales | CC Audition Inbound Sales | CCA Inbound Service | 1stContact | 1stScreen
Attrition
Attrition
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Collections | Technical Support | Hybrid Call Center Roles - Superagent | Escalations | Field Sales | Retail | Supervisors | Claims Representatives | Social Media Representatives
Voice | Chat | In Person
1stScribe | 1stContact | 1stScreen | SJT | Shared Values
Chats per hour
Chats Per Hour
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service (Chat) | Inbound Sales (Chat) | Technical Support | Hybrid Call Center Roles - Superagent
Voice | Chat
CCA Chat | 1stScribe | 1stContact | 1stType | 1stScreen
Number of customer issues resolved during first chat
First Chat Resolution
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service (Chat) | Inbound Sales (Chat) | Technical Support | Hybrid Call Center Roles - Superagent
Voice | Chat
CCA Chat | 1stScribe | 1stContact | 1stType | 1stScreen
Upsell dollars
Upsell $
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Technical Support | Hybrid Call Center Roles - Superagent | Field Sales | Retail | Supervisors
Voice | Chat | In Person
CC Audition Outbound Sales | CC Audition Inbound Sales | 1stContact | 1stScreen
Service level and hold time
Service Level/Hold Time
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Collections | Technical Support | Hybrid Call Center Roles - Superagent | Escalations | Supervisors
Voice | In Person
CC Audition Mobile | CC Audition Outbound Sales | CC Audition Inbound Sales | CCA Inbound Service | CCA Chat | 1stContact | 1stScreen
Transferred calls
Transferred Calls
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Collections | Technical Support | Hybrid Call Center Roles - Superagent
Voice
CC Audition Mobile | CC Audition Outbound Sales | CC Audition Inbound Sales | CCA Inbound Service | CCA Chat | 1stScreen
Scorecard
Scorecard
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Collections | Technical Support | Hybrid Call Center Roles - Superagent | Escalations | Field Sales | Retail | Supervisors | Claims Representatives | Social Media Representatives
Voice | Chat | In Person
CC Audition Mobile | CC Audition Outbound Sales | CC Audition Inbound Sales | CCA Inbound Service | CCA Chat | Supervisor Audition | Field Sales Audition | 1stScribe | 1stContact | 1stScreen | SJT
Absenteeism
Absenteeism
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Collections | Technical Support | Hybrid Call Center Roles - Superagent | Escalations | Field Sales | Retail | Supervisors | Claims Representatives | Social Media Representatives
Voice | Chat | In Person
1stScreen | SJT
Tardiness
Tardiness
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Collections | Technical Support | Hybrid Call Center Roles - Superagent | Escalations | Field Sales | Retail | Supervisors | Claims Representatives | Social Media Representatives
Voice | Chat | In Person
1stScreen
Training performance
Training Performance
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Collections | Technical Support | Hybrid Call Center Roles - Superagent | Escalations | Field Sales | Retail | Supervisors | Claims Representatives | Social Media Representatives
Voice | Chat | In Person
CC Audition Mobile | CC Audition Outbound Sales | CC Audition Inbound Sales | CCA Inbound Service | CCA Chat | Supervisor Audition | Field Sales Audition | 1stContact | 1stType | 1stTech | 1stScreen
Dollar collected
$ Collected
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Collections | Hybrid Call Center Roles - Superagent | Escalations
Voice | Chat
CC Audition Outbound Sales | CC Audition Inbound Sales
Computer skill
Computer Skill
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Collections | Technical Support | Hybrid Call Center Roles - Superagent | Escalations | Social Media Representatives
Voice | Chat
CC Audition Mobile | CC Audition Outbound Sales | CC Audition Inbound Sales | CCA Inbound Service | CCA Chat | Supervisor Audition | Field Sales Audition | 1stContact | 1stTech
Typing speed
Typing Speed
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Collections | Technical Support | Hybrid Call Center Roles - Superagent | Escalations | Claims Representatives | Social Media Representatives
Voice | Chat
CCA Chat | 1stType
Adaptability
Adaptability
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Collections | Technical Support | Hybrid Call Center Roles - Superagent | Escalations | Field Sales | Retail | Supervisors | Claims Representatives | Social Media Representatives
Voice | Chat | In Person
Supervisor Audition | 1stContact | 1stScreen | SJT | Shared Values
Complete sentences
Complete Sentences
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service (Chat) | Inbound Sales (Chat) | Technical Support (Chat) | Hybrid Call Center Roles - Superagent (Chat) | Field Sales | Supervisors | Claims Representatives | Social Media Representatives
Voice | Chat | In Person
CCA Chat | 1stScribe | 1stContact
Compliance
Compliance
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Collections | Technical Support | Hybrid Call Center Roles - Superagent | Escalations | Supervisors | Claims Representatives | Social Media Representatives
Voice | Chat | In Person
1stScreen | SJT | Shared Values
Composure
Composure
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Collections | Technical Support | Hybrid Call Center Roles - Superagent | Escalations | Field Sales | Retail | Supervisors | Claims Representatives
Voice | Chat | In Person
Supervisor Audition | 1stScreen | SJT
Courtesy
Courtesy
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Technical Support | Hybrid Call Center Roles - Superagent | Escalations | Field Sales | Retail | Supervisors | Claims Representatives
Voice | Chat | In Person
CC Audition Mobile | CC Audition Outbound Sales | CC Audition Inbound Sales | CCA Inbound Service | CCA Chat | Field Sales Audition | 1stScreen | SJT
Critical thinking
Critical Thinking
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Retention/Loyalty | Collections | Technical Support | Hybrid Call Center Roles - Superagent | Escalations | Field Sales | Supervisors | Claims Representatives | Social Media Representatives
Voice | Chat | In Person
CC Audition Mobile | CC Audition Outbound Sales | CC Audition Inbound Sales | CCA Inbound Service | CCA Chat | Supervisor Audition | Field Sales Audition | 1stContact | 1stScreen | SJT
Customer focus
Customer Focus
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Collections | Technical Support | Hybrid Call Center Roles - Superagent | Escalations | Field Sales | Retail | Supervisors | Claims Representatives | Social Media Representatives
Voice | Chat | In Person
CC Audition Mobile | CC Audition Outbound Sales | CC Audition Inbound Sales | CCA Inbound Service | CCA Chat | Field Sales Audition | 1stScreen | SJT | Shared Values
Decision making
Decision Making
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Retention/Loyalty | Collections | Technical Support | Hybrid Call Center Roles - Superagent | Escalations | Supervisors | Claims Representatives | Social Media Representatives
Voice | Chat | In Person
Supervisor Audition | 1stContact | 1stScreen | SJT
Dependability
Dependability
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Collections | Technical Support | Hybrid Call Center Roles - Superagent | Escalations | Retail | Supervisors | Claims Representatives | Social Media Representatives
Voice | Chat | In Person
1stScreen | SJT | Shared Values
Detail orientation
Detail Orientation
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Collections | Technical Support | Hybrid Call Center Roles - Superagent | Escalations | Field Sales | Retail | Supervisors | Claims Representatives | Social Media Representatives
Voice | Chat | In Person
Supervisor Audition | 1stScreen | Shared Values
Empathy
Empathy
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Collections | Technical Support | Hybrid Call Center Roles - Superagent | Escalations | Claims Representatives
Voice | Chat
1stScreen | SJT
Flexibility
Flexibility
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Technical Support | Hybrid Call Center Roles - Superagent | Escalations | Field Sales | Retail
Voice | Chat | In Person
CC Audition Mobile | CC Audition Outbound Sales | CC Audition Inbound Sales | CCA Inbound Service | CCA Chat | Supervisor Audition | Field Sales Audition | 1stScreen | SJT | Shared Values
Gets results
Gets Results
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Collections | Hybrid Call Center Roles - Superagent | Escalations | Field Sales | Retail | Supervisors | Claims Representatives
Voice | Chat | In Person
CC Audition Mobile | CC Audition Outbound Sales | CC Audition Inbound Sales | CCA Inbound Service | CCA Chat | Supervisor Audition | Field Sales Audition | 1stContact | 1stScreen | SJT | Shared Values
Grammar
Grammar
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service (Chat) | Inbound Sales (Chat) | Technical Support (Chat) | Hybrid Call Center Roles - Superagent (Chat) | Field Sales | Supervisors | Claims Representatives | Social Media Representatives
Voice | Chat | In Person
CCA Chat | 1stScribe | 1stType
Initiative
Initiative
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Inbound Sales | Outbound Sales | Hybrid Call Center Roles - Superagent | Field Sales | Retail | Supervisors | Claims Representatives
Voice | Chat | In Person
1stScreen | SJT | Shared Values
Integrity
Integrity
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Collections | Technical Support | Hybrid Call Center Roles - Superagent | Escalations | Retail | Supervisors | Claims Representatives
Voice | Chat | In Person
1stScreen | SJT | Shared Values
Learning aptitude
Learning Aptitude
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Collections | Technical Support | Hybrid Call Center Roles - Superagent | Escalations | Field Sales | Retail | Supervisors | Claims Representatives | Social Media Representatives
Voice | Chat | In Person
CC Audition Mobile | CC Audition Outbound Sales | CC Audition Inbound Sales | CCA Inbound Service | CCA Chat | Supervisor Audition | Field Sales Audition | 1stContact | 1stScreen
Listening
Listening
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Collections | Technical Support | Hybrid Call Center Roles - Superagent | Escalations | Field Sales | Retail | Claims Representatives
Voice | In Person
CC Audition Mobile | CC Audition Outbound Sales | CC Audition Inbound Sales | CCA Inbound Service | CCA Chat | Supervisor Audition | Field Sales Audition | 1stScreen | SJT
Multitasking
Multitasking
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Collections | Technical Support | Hybrid Call Center Roles - Superagent | Escalations | Field Sales | Retail | Supervisors | Claims Representatives | Social Media Representatives
Voice | Chat | In Person
CC Audition Mobile | CC Audition Outbound Sales | CC Audition Inbound Sales | CCA Inbound Service | CCA Chat | Supervisor Audition | 1stContact | 1stType
Open to feedback
Open to Feedback
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Collections | Technical Support | Hybrid Call Center Roles - Superagent | Escalations | Field Sales | Retail | Supervisors | Claims Representatives | Social Media Representatives
Voice | Chat | In Person
1stScreen | SJT | Shared Values
Oral communication
Oral Communication
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Collections | Technical Support | Hybrid Call Center Roles - Superagent | Escalations | Field Sales | Retail | Supervisors | Claims Representatives
Voice | Chat | In Person
1stScreen
Perseverance
Perseverance
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Collections | Field Sales | Retail | Supervisors | Claims Representatives
Voice | Chat | In Person
1stScreen
Positive attitude
Positive Attitude
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Collections | Technical Support | Hybrid Call Center Roles - Superagent | Escalations | Field Sales | Retail | Supervisors | Claims Representatives
Voice | Chat | In Person
1stScreen | SJT
Probing
Probing
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Collections | Technical Support | Hybrid Call Center Roles - Superagent | Escalations | Field Sales | Claims Representatives
Voice | Chat
CC Audition Outbound Sales | CC Audition Inbound Sales | CCA Chat | Field Sales Audition | 1stContact | 1stScreen | SJT
Problem recognition
Problem Recognition
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Collections | Technical Support | Hybrid Call Center Roles - Superagent | Escalations | Field Sales | Retail | Supervisors | Claims Representatives | Social Media Representatives
Voice | Chat | In Person
CC Audition Mobile | CC Audition Outbound Sales | CC Audition Inbound Sales | CCA Inbound Service | CCA Chat | Supervisor Audition | Field Sales Audition | 1stContact | 1stScreen | SJT
Problem solving
Problem Solving
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Collections | Technical Support | Hybrid Call Center Roles - Superagent | Escalations | Field Sales | Retail | Supervisors | Claims Representatives | Social Media Representatives
Voice | Chat | In Person
CC Audition Mobile | CC Audition Outbound Sales | CC Audition Inbound Sales | CCA Inbound Service | CCA Chat | Supervisor Audition | Field Sales Audition | 1stContact | 1stScreen | SJT
Professionalism
Professionalism
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Collections | Technical Support | Hybrid Call Center Roles - Superagent | Escalations | Field Sales | Retail | Supervisors | Claims Representatives | Social Media Representatives
Voice | Chat | In Person
Field Sales Audition | 1stScreen | SJT | Shared Values
Relationship building
Relationship building
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Collections | Technical Support | Hybrid Call Center Roles - Superagent | Escalations | Field Sales | Retail | Supervisors | Claims Representatives | Social Media Representatives
Voice | Chat | In Person
Field Sales Audition | 1stScreen | SJT | Shared Values
Resilience
Resilience
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Collections | Technical Support | Hybrid Call Center Roles - Superagent | Escalations | Field Sales | Retail | Supervisors
Voice | Chat | In Person
1stScreen | SJT
Sales aptitude
Sales Aptitude
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Hybrid Call Center Roles - Superagent | Field Sales | Retail
Voice | Chat | In Person
CC Audition Outbound Sales | CC Audition Inbound Sales | Field Sales Audition | 1stContact | 1stScreen
Stress tolerance
Stress Tolerance
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Collections | Technical Support | Hybrid Call Center Roles - Superagent | Escalations | Field Sales | Retail | Supervisors | Claims Representatives
Voice | In Person
1stScreen
Tact
Tact
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Collections | Technical Support | Hybrid Call Center Roles - Superagent | Escalations | Field Sales | Retail | Supervisors | Claims Representatives | Social Media Representatives
Voice | Chat | In Person
CC Audition Mobile | CC Audition Outbound Sales | CC Audition Inbound Sales | CCA Inbound Service | CCA Chat | Field Sales Audition | 1stScreen | SJT
Team player
Team Player
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Collections | Technical Support | Hybrid Call Center Roles - Superagent | Supervisors | Claims Representatives
Voice | Chat | In Person
1stScreen | SJT | Shared Values
Time management
Time Management
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Collections | Technical Support | Hybrid Call Center Roles - Superagent | Escalations | Field Sales | Retail | Supervisors | Claims Representatives | Social Media Representatives
Voice | Chat | In Person
1stContact | 1stScreen
Typing skill
Typing Skill
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Collections | Technical Support | Hybrid Call Center Roles - Superagent | Escalations | Claims Representatives | Social Media Representatives
Voice | Chat
CC Audition Mobile | CC Audition Outbound Sales | CC Audition Inbound Sales | CCA Inbound Service | CCA Chat | 1stType
Written communication
Written Communication
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service (Chat) | Inbound Sales (Chat) | Technical Support (Chat) | Hybrid Call Center Roles - Superagent (Chat) | Supervisors | Claims Representatives | Social Media Representatives
Voice | Chat | In Person
1stScribe | 1stContact | 1stType
Culture fit
Culture Fit
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Collections | Technical Support | Hybrid Call Center Roles - Superagent | Escalations | Field Sales | Retail | Supervisors | Claims Representatives | Social Media Representatives
1stScreen | Shared Values
Leadership
Leadership
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Field Sales | Supervisors | Claims Representatives
Voice | In Person
Supervisor Audition | Field Sales Audition | 1stScreen | SJT | Shared Values

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