CC Audition® ChatCC Audition Chat provides a highly realistic chat environment designed to help hiring managers measure the work skills and abilities required to be a successful inbound call center chat agent. CC Audition Chat provides a realistic contact center chat agent job preview and requires job candidates to manage up two chats simultaneously. This chat assessment tests skills such as computer navigation, data input accuracy, multi-tasking, service orientation and identifies candidates that will provide higher customer satisfaction and higher first chat resolution.
Low Scores
Unlikely to deliver the desired level of service, chat handing performance, and/or quality.
High Scores
Likely to deliver the desired level of service, chat handling performance, and quality.
Low Scores
Unlikely to use technology well to solve problems.
High Scores
Likely to use technology well to solve problems.
Low Scores
Unlikely to enter data correctly and without errors.
High Scores
Likely to enter data correctly and without errors.
Low Scores
Unlikely to perform multiple tasks well at the same time.
High Scores
Likely to perform multiple tasks well at the same time.
Low Scores
Unlikely to provide a level of service that customer finds effective.
High Scores
Likely to provide a level of service that customer finds effective.
