1stScreen®1stScreen evaluates a candidate’s behavioral tendencies and interpersonal style. Based on the Big-Five model of personality, 1stScreen measures a candidate’s characteristics that affect social interaction, performance, retention, and motivational fit with a job and environment.
Low Scores
Cooperative and good team player
High Scores
Goal focused, competitive and aspiring
Low Scores
Excitable, open to feedback, and coachable
High Scores
Calm, even tempered, and poised
Low Scores
Methodical, practical, and attentive
High Scores
Creative, insightful, and innovative
Low Scores
Flexible, spontaneous, and free-spirited
High Scores
Detail oriented, organized, and reliable
Low Scores
Reserved, introverted, and quiet
High Scores
Talkative, attention seeking, and outgoing
Low Scores
Direct, genuine, and wiling to express an opinion
High Scores
Modest, sensitive, and tactful
1stContact evaluates a person’s ability to integrate information, apply it effectively, and solve problems. 1stContact measures verbal and numerical problem-solving abilities using a scenario-based, multiple choice format.
Low Scores
Recognizes and understands simple or routine problems
High Scores
Recognizes and understands highly complex problems
Low Scores
Able to solve simple or routine numerical problems; may require discussion with others
High Scores
Able to solve complex numerical problems that involve integration of data sources
Low Scores
Able to process and understand routine communications or instructions
High Scores
Able to process and understand highly complex communications or instructions
The 1stType assessment measures a candidate’s keyboard typing skill, combining measures of both speed and accuracy to produce a candidate’s average net words per minute (WPM) typed.
Low Scores
May be more effective in jobs that do not require substantial amounts of typing
High Scores
Likely to be very effective in jobs that require a substantial amount of typing
CC Audition Inbound Service is a multimedia simulation that allows applicants to play the part of a contact center service representative. The simulation measures a candidate’s contact center and service skills while supporting a variety of inbound customer calls.
Low Scores
May struggle meeting simultaneous demands while addressing customer issues
High Scores
Demonstrates significant technical proficiency and adept at meeting customer needs
Low Scores
May struggle working on more than a single task at a time
High Scores
Can integrate information from different sources and complete multiple tasks
Low Scores
May struggle navigating through multiple computer screens/ programs
High Scores
Quickly and accurate navigates multiple computer screens/ programs
Low Scores
May make occasional data input errors
High Scores
Accurately inputs customer information
Low Scores
May miss opportunities to provide excellent service.
High Scores
Understands customers’ needs and responds appropriately
CCA Mobile is a multi-media simulation that allows candidates to play the role of a call center representative—from a mobile device (smart phone, tablet, or computer). Candidates respond quickly to simulated customers while interacting with a customer management system.
Low Scores
May struggle meeting simultaneous demands while addressing customer issues
High Scores
Demonstrates significant technical proficiency and adept at meeting customer needs
Low Scores
May struggle working on more than a single task at a time
High Scores
Can integrate information from different sources and complete multiple tasks
Low Scores
May struggle navigating through multiple computer screens/ programs
High Scores
Quickly and accurate navigates multiple computer screens/ programs
Low Scores
May make occasional data input errors
High Scores
Accurately inputs customer information
CC Audition Inbound Sales is a multimedia simulation that allows applicants to play the part of a contact center sales and service representative. CC Audition® Sales measures a candidate’s sales and service skills across a variety of inbound customer inquiries.
Low Scores
May struggle meeting simultaneous demands while addressing customer issues
High Scores
Demonstrates significant technical proficiency and adept at meeting customer needs
Low Scores
May struggle working on more than a single task at a time
High Scores
Can integrate information from different sources and complete multiple tasks
Low Scores
May struggle navigating through multiple computer screens/ programs
High Scores
Quickly and accurate navigates multiple computer screens/ programs
Low Scores
May make occasional data input errors
High Scores
Accurately inputs customer information
Low Scores
May miss opportunities to gather info and upsell
High Scores
Takes opportunities to gather info and upsell
Low Scores
May miss opportunities to provide excellent service.
High Scores
Understands customers’ needs and responds appropriately
1stScribe is workplace writing test designed for jobs that provide support via email and chat, or who develop instructional text or knowledge base content. 1stScribe measures a candidate’s knowledge of grammar, punctuation, word usage, clarity of expression, and concise communication.
Low Scores
Written communication may contain grammatical and phonetic errors
High Scores
Accurately and effectively delivers messages and conveys information in writing
Low Scores
May struggle in recognizing and writing in complete sentences
High Scores
Recognizes and writes complete sentence when communicating at work
Low Scores
May misuse words and struggle with appropriate usage
High Scores
Appropriately choose correct language when writing
Low Scores
May struggle writing clear, precise instructions
High Scores
Recognizes and writes clear and concise instructions.
1stTech is a multiple-choice test that measures candidates’ technical knowledge and skill related to computer hardware, software, peripherals, network and connectivity, and troubleshooting. 1stTech is designed to be customizable to meet specific job or business requirements.
Low Scores
May struggle troubleshooting basic computer problems, and only have passing knowledge of computer
High Scores
Can solve level-1 technical issues without assistance; has basic computer knowledge
CC Audition Chat provides a highly realistic chat environment designed to help hiring managers measure the work skills and abilities required to be a successful chat agent. CC Audition Chat provides a realistic job preview and requires job candidates to manage up two chats simultaneously.
Low Scores
Unlikely to deliver the desired level of service, chat handing performance, and/or quality.
High Scores
Likely to deliver the desired level of service, chat handling performance, and quality.
Low Scores
Unlikely to use technology well to solve problems.
High Scores
Likely to use technology well to solve problems.
Low Scores
Unlikely to enter data correctly and without errors.
High Scores
Likely to enter data correctly and without errors.
Low Scores
Unlikely to perform multiple tasks well at the same time.
High Scores
Likely to perform multiple tasks well at the same time.
Low Scores
Unlikely to provide a level of service that customer finds effective.
High Scores
Likely to provide a level of service that customer finds effective.
CC Audition Service is a multimedia simulation that allows applicants to play the part of a contact center service representative. The simulation measures a candidate’s contact center and service skills while supporting a variety of inbound customer calls.
Low Scores
May struggle meeting simultaneous demands while addressing customer issues
High Scores
Demonstrates significant technical proficiency and adept at meeting customer needs
Low Scores
May struggle working on more than a single task at a time
High Scores
Can integrate information from different sources and complete multiple tasks
Low Scores
May struggle navigating through multiple computer screens/ programs
High Scores
Quickly and accurate navigates multiple computer screens/ programs
Low Scores
May make occasional data input errors
High Scores
GoalAccurately inputs customer information
Low Scores
May miss opportunities to provide excellent service.
High Scores
Understands customers’ needs and responds appropriately
CC Audition Outbound Sales is a multimedia simulation that allows applicants to play the part of a contact center sales representative. CC Audition® Outbound Sales measures a candidate’s outbound sales skills.
Low Scores
May struggle meeting simultaneous demands while addressing customer issues
High Scores
Demonstrates significant technical proficiency and adept at meeting customer needs
Low Scores
May struggle working on more than a single task at a time
High Scores
Can integrate information from different sources and complete multiple tasks
Low Scores
May struggle navigating through multiple computer screens/ programs
High Scores
Quickly and accurate navigates multiple computer screens/ programs
Low Scores
May make occasional data input errors
High Scores
Accurately inputs customer information
Low Scores
May miss opportunities to gather info and upsell while building loyalty with customers
High Scores
Takes opportunities to gather info and upsell, while building loyalty with customers
Low Scores
May miss opportunities to provide excellent service
High Scores
Understands customers’ needs and responds appropriately
Field Sales Audition is a multimedia simulation that allows candidates to play the role of a Field Sales agent. The simulation requires applicants to learn basic information about insurance sales and then apply that knowledge to evaluate data and information, apply sales strategies, interact with customers, build an insurance quote, and attempt to close a sale.
Low Scores
May struggle to build relationships in a complex environment
High Scores
Effectively builds professional relationships while managing data and computer systems.
Low Scores
May struggle to integrate sources of information into decisions.
High Scores
Interprets data and applies logic to make effective decisions
Low Scores
May struggle in professional communication situations
High Scores
Communicates effectively with modesty, tact, and accountability
Low Scores
May struggle in building relationships with prospects; not persuasive
High Scores
Can effectively build relationships with prospects and persuade
Low Scores
May make navigation and data input errors
High Scores
Can easily navigate computers and input data with minimal errors
PSMT (problem-solving, multi-tasking) is a multimedia simulation that allows applicants to perform a complex job. PSMT measures a candidate’s potential to operate in a fast-paced environment while solving problems.
Low Scores
Unlikely to demonstrate problem solving and multi-tasking abilities necessary to succeed in a complex work environment
High Scores
Likely to demonstrate problem solving and multi-tasking abilities necessary to succeed in a complex work environment
1stScreen evaluates a candidate's behavioural tendencies and interpersonal style. Based on the Big-Five model of personality, 1stScreen measures a candidate's characteristics that affect social interaction, performance, retention and motivational fit with a job and environment.
Low Scores
Cooperative and good team player
High Scores
Goal focused, competitive and aspiring
Low Scores
Cooperative and good team player
High Scores
Goal focused, competitive and aspiring
Low Scores
Cooperative and good team player
High Scores
Goal focused, competitive and aspiring
Low Scores
Cooperative and good team player
High Scores
Goal focused, competitive and aspiring
Low Scores
Cooperative and good team player
High Scores
Goal focused, competitive and aspiring
Low Scores
Cooperative and good team player
High Scores
Goal focused, competitive and aspiring
Shared Values is a culture-alignment assessment that identifies a candidate’s fit into a defined corporate culture. Shared Values is a customized assessment that can be used for any job or job family.
Low Scores
Responds in a careful, organized manner
High Scores
Moves quickly to achieve goals
Low Scores
Indifferent to performance management
High Scores
Monitors performance toward objectives
Low Scores
Disinterested in work and/or company
High Scores
Enthusiastic about work and/or company
Low Scores
Tends to be cautious and risk avoidant
High Scores
Pursues opportunities and takes risks
Low Scores
Prefers to work independently
High Scores
Supports collaboration and teamwork
Supervisor Audition is a multimedia simulation that allows applicants to play the part of a contact center supervisor. Supervisor Audition measures a candidate’s potential to operate in a fast-paced environment while solving problems.
Low Scores
Unlikely to demonstrate problem solving and multi-tasking abilities necessary to succeed in a complex work environment.
High Scores
Likely to demonstrate problem solving and multi-tasking abilities necessary to succeed in a complex work environment.
1stScreen®1stScreen evaluates a candidate's behavioural tendencies and interpersonal style. Based on the Big-Five model of personality, 1stScreen measures a candidate's characteristics that affect social interaction, performance, retention and motivational fit with a job and environment.
Low Scores
Cooperative and good team player
High Scores
Goal focused, competitive and aspiring
Low Scores
Cooperative and good team player
High Scores
Goal focused, competitive and aspiring
Low Scores
Cooperative and good team player
High Scores
Goal focused, competitive and aspiring
Low Scores
Cooperative and good team player
High Scores
Goal focused, competitive and aspiring
Low Scores
Cooperative and good team player
High Scores
Goal focused, competitive and aspiring
Low Scores
Cooperative and good team player
High Scores
Goal focused, competitive and aspiring
