CC Audition® Inbound SalesCC Audition Inbound Sales is a multimedia simulation that allows applicants to play the part of a contact center sales and service representative. CC Audition® Sales measures a candidate’s sales and service skills across a variety of inbound customer inquiries including understanding the customer’s needs, gathering customer information and taking opportunities to upsell. This assessment helps identify inbound sales candidates that will deliver higher revenue per call and produce higher sales performance.
Low Scores
May struggle meeting simultaneous demands while addressing customer issues
High Scores
Demonstrates significant technical proficiency and adept at meeting customer needs
Low Scores
May struggle working on more than a single task at a time
High Scores
Can integrate information from different sources and complete multiple tasks
Low Scores
May struggle navigating through multiple computer screens/ programs
High Scores
Quickly and accurate navigates multiple computer screens/ programs
Low Scores
May make occasional data input errors
High Scores
Accurately inputs customer information
Low Scores
May miss opportunities to gather info and upsell
High Scores
Takes opportunities to gather info and upsell
Low Scores
May miss opportunities to provide excellent service.
High Scores
Understands customers’ needs and responds appropriately
