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/pre-employment-simulation-for-inbound-sales-reps

Candidate Assessment for inbound Sales Reps, Contact Center Sales and Service Reps using Job Simulation

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CC Audition® Inbound Sales

CC Audition Inbound Sales is a multimedia simulation that allows applicants to play the part of a contact center sales and service representative. CC Audition® Sales measures a candidate’s sales and service skills across a variety of inbound customer inquiries.

  • 3-Call version (40 Minutes)
  • 1-Call version (20 Minutes)
  • Available in 2 languages
  • Sophisticated simulation scoring
  • 50+ research studies
  • Web-based
  • Excellent predictor of success in sales-driven roles

Overall

Low Scores

May struggle meeting simultaneous demands while addressing customer issues

High Scores

Demonstrates significant technical proficiency and adept at meeting customer needs

Multitasking

Low Scores

May struggle working on more than a single task at a time

High Scores

Can integrate information from different sources and complete multiple tasks

Computer Ability

Low Scores

May struggle navigating through multiple computer screens/ programs

High Scores

Quickly and accurate navigates multiple computer screens/ programs

Data Input Accuracy

Low Scores

May make occasional data input errors

High Scores

Accurately inputs customer information

Sales Orientation

Low Scores

May miss opportunities to gather info and upsell

High Scores

Takes opportunities to gather info and upsell

Service Orientation

Low Scores

May miss opportunities to provide excellent service.

High Scores

Understands customers’ needs and responds appropriately

CCA Inbound Sales
Below are some possible outcomes with this product
  • 1stScreen
  • 1stContact
  • 1stScribe
  • 1stType
  • 1stTech
  • CC Audition Inbound Service
  • CC Audition Inbound Sales
  • CC Audition Outbound Sales
  • CC Audition Mobile
  • CC Audition Chat
  • Supervisor Audition
  • Field Sales Audition
  • Shared Values
  • PSMT
img01_lg.png
Average Handle Time
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Collections | Technical Support | Hybrid Call Center Roles - Superagent | Escalations
Voice | Chat
CC Audition Mobile | CC Audition Outbound Sales | CC Audition Inbound Sales | CCA Inbound Service | CCA Chat | 1stContact | 1stType | 1stScreen
img02_lg.png
First Call Resolution
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Collections | Technical Support | Hybrid Call Center Roles - Superagent | Escalations
Voice | Chat
CC Audition Mobile | CC Audition Outbound Sales | CC Audition Inbound Sales | CCA Inbound Service | CCA Chat | 1stContact | 1stScreen | PSMT | SJT
img03_lg.png
Quality Assurance
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Collections | Technical Support | Hybrid Call Center Roles - Superagent | Supervisors | Claims Representatives | Escalations
Voice | Chat
CC Audition Mobile | CC Audition Outbound Sales | CC Audition Inbound Sales | CCA Inbound Service | CCA Chat | 1stScribe | 1stContact | 1stScreen
img04_lg.png
Customer Satisfaction
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Collections | Technical Support | Hybrid Call Center Roles - Superagent | Escalations | Field Sales | Retail | Supervisors | Claims Representatives | Social Media Representatives
Voice | Chat | In Person
CC Audition Mobile | CC Audition Outbound Sales | CC Audition Inbound Sales | CCA Inbound Service | CCA Chat | Field Sales Audition | 1stScreen | SJT | Shared Values
img05_lg.png
Winback/Saves
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Social Media Representatives
Voice
CC Audition Outbound Sales | CC Audition Inbound Sales | Field Sales Audition | 1stContact | 1stScreen
img06_lg.png
$ Sales
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Hybrid Call Center Roles - Superagent | Escalations | Field Sales | Retail | Supervisors
Voice | Chat | In Person
CC Audition Outbound Sales | CC Audition Inbound Sales | Field Sales Audition | 1stScreen
img07_lg.png
$ Conversion Rate
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Collections | Hybrid Call Center Roles - Superagent | Field Sales | Retail | Supervisors
Voice | Chat | In Person
CC Audition Outbound Sales | CC Audition Inbound Sales | Field Sales Audition | 1stContact | 1stScreen
img08_lg.png
Close Rate
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Inbound Sales | Outbound Sales | Hybrid Call Center Roles - Superagent | Field Sales | Supervisors |
Chat | In Person
CC Audition Outbound Sales | CC Audition Inbound Sales | Field Sales Audition | 1stContact | 1stScreen
img09_lg.png
Schedule Adherence
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Collections | Technical Support | Hybrid Call Center Roles - Superagent | Escalations
Voice | Chat
1stScreen
img10_lg.png
Calls Per Hour
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Collections | Technical Support | Hybrid Call Center Roles - Superagent | Supervisors | Claims Representatives
Voice | In Person
CC Audition Mobile | CC Audition Outbound Sales | CC Audition Inbound Sales | CCA Inbound Service | 1stContact | 1stScreen
img11_lg.png
Attrition
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Collections | Technical Support | Hybrid Call Center Roles - Superagent | Escalations | Field Sales | Retail | Supervisors | Claims Representatives | Social Media Representatives
Voice | Chat | In Person
1stScribe | 1stContact | 1stScreen | SJT | Shared Values
img12_lg.png
Chats Per Hour
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service (Chat) | Inbound Sales (Chat) | Technical Support | Hybrid Call Center Roles - Superagent
Voice | Chat
CCA Chat | 1stScribe | 1stContact | 1stType | 1stScreen
Number of customer issues resolved during first chat
First Chat Resolution
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service (Chat) | Inbound Sales (Chat) | Technical Support | Hybrid Call Center Roles - Superagent
Voice | Chat
CCA Chat | 1stScribe | 1stContact | 1stType | 1stScreen
img14_lg.png
Upsell $
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Technical Support | Hybrid Call Center Roles - Superagent | Field Sales | Retail | Supervisors
Voice | Chat | In Person
CC Audition Outbound Sales | CC Audition Inbound Sales | 1stContact | 1stScreen
img15_lg.png
Service Level/Hold Time
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Collections | Technical Support | Hybrid Call Center Roles - Superagent | Escalations | Supervisors
Voice | In Person
CC Audition Mobile | CC Audition Outbound Sales | CC Audition Inbound Sales | CCA Inbound Service | CCA Chat | 1stContact | 1stScreen
img16_lg.png
Transferred Calls
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Collections | Technical Support | Hybrid Call Center Roles - Superagent
Voice
CC Audition Mobile | CC Audition Outbound Sales | CC Audition Inbound Sales | CCA Inbound Service | CCA Chat | 1stScreen
img17_lg.png
Scorecard
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Collections | Technical Support | Hybrid Call Center Roles - Superagent | Escalations | Field Sales | Retail | Supervisors | Claims Representatives | Social Media Representatives
Voice | Chat | In Person
CC Audition Mobile | CC Audition Outbound Sales | CC Audition Inbound Sales | CCA Inbound Service | CCA Chat | Supervisor Audition | Field Sales Audition | 1stScribe | 1stContact | 1stScreen | SJT
img18_lg.png
Absenteeism
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Collections | Technical Support | Hybrid Call Center Roles - Superagent | Escalations | Field Sales | Retail | Supervisors | Claims Representatives | Social Media Representatives
Voice | Chat | In Person
1stScreen | SJT
img19_lg.png
Tardiness
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Collections | Technical Support | Hybrid Call Center Roles - Superagent | Escalations | Field Sales | Retail | Supervisors | Claims Representatives | Social Media Representatives
Voice | Chat | In Person
1stScreen
img20_lg.png
Training Performance
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Collections | Technical Support | Hybrid Call Center Roles - Superagent | Escalations | Field Sales | Retail | Supervisors | Claims Representatives | Social Media Representatives
Voice | Chat | In Person
CC Audition Mobile | CC Audition Outbound Sales | CC Audition Inbound Sales | CCA Inbound Service | CCA Chat | Supervisor Audition | Field Sales Audition | 1stContact | 1stType | 1stTech | 1stScreen
img21_lg.png
$ Collected
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Collections | Hybrid Call Center Roles - Superagent | Escalations
Voice | Chat
CC Audition Outbound Sales | CC Audition Inbound Sales
img22_lg.png
Computer Skill
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Collections | Technical Support | Hybrid Call Center Roles - Superagent | Escalations | Social Media Representatives
Voice | Chat
CC Audition Mobile | CC Audition Outbound Sales | CC Audition Inbound Sales | CCA Inbound Service | CCA Chat | Supervisor Audition | Field Sales Audition | 1stContact | 1stTech
img23_lg.png
Typing Speed
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Collections | Technical Support | Hybrid Call Center Roles - Superagent | Escalations | Claims Representatives | Social Media Representatives
Voice | Chat
CCA Chat | 1stType
img24_lg.png
Adaptability
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Collections | Technical Support | Hybrid Call Center Roles - Superagent | Escalations | Field Sales | Retail | Supervisors | Claims Representatives | Social Media Representatives
Voice | Chat | In Person
Supervisor Audition | 1stContact | 1stScreen | SJT | Shared Values
img25_lg.png
Complete Sentences
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service (Chat) | Inbound Sales (Chat) | Technical Support (Chat) | Hybrid Call Center Roles - Superagent (Chat) | Field Sales | Supervisors | Claims Representatives | Social Media Representatives
Voice | Chat | In Person
CCA Chat | 1stScribe | 1stContact
img26_lg.png
Compliance
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Collections | Technical Support | Hybrid Call Center Roles - Superagent | Escalations | Supervisors | Claims Representatives | Social Media Representatives
Voice | Chat | In Person
1stScreen | SJT | Shared Values
img27_lg.png
Composure
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Collections | Technical Support | Hybrid Call Center Roles - Superagent | Escalations | Field Sales | Retail | Supervisors | Claims Representatives
Voice | Chat | In Person
Supervisor Audition | 1stScreen | SJT
img28_lg.png
Courtesy
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Technical Support | Hybrid Call Center Roles - Superagent | Escalations | Field Sales | Retail | Supervisors | Claims Representatives
Voice | Chat | In Person
CC Audition Mobile | CC Audition Outbound Sales | CC Audition Inbound Sales | CCA Inbound Service | CCA Chat | Field Sales Audition | 1stScreen | SJT
img29_lg.png
Critical Thinking
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Retention/Loyalty | Collections | Technical Support | Hybrid Call Center Roles - Superagent | Escalations | Field Sales | Supervisors | Claims Representatives | Social Media Representatives
Voice | Chat | In Person
CC Audition Mobile | CC Audition Outbound Sales | CC Audition Inbound Sales | CCA Inbound Service | CCA Chat | Supervisor Audition | Field Sales Audition | 1stContact | 1stScreen | SJT
img30_lg.png
Customer Focus
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Collections | Technical Support | Hybrid Call Center Roles - Superagent | Escalations | Field Sales | Retail | Supervisors | Claims Representatives | Social Media Representatives
Voice | Chat | In Person
CC Audition Mobile | CC Audition Outbound Sales | CC Audition Inbound Sales | CCA Inbound Service | CCA Chat | Field Sales Audition | 1stScreen | SJT | Shared Values
img31_lg.png
Decision Making
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Retention/Loyalty | Collections | Technical Support | Hybrid Call Center Roles - Superagent | Escalations | Supervisors | Claims Representatives | Social Media Representatives
Voice | Chat | In Person
Supervisor Audition | 1stContact | 1stScreen | SJT
img32_lg.png
Dependability
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Collections | Technical Support | Hybrid Call Center Roles - Superagent | Escalations | Retail | Supervisors | Claims Representatives | Social Media Representatives
Voice | Chat | In Person
1stScreen | SJT | Shared Values
img33_lg.png
Detail Orientation
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Collections | Technical Support | Hybrid Call Center Roles - Superagent | Escalations | Field Sales | Retail | Supervisors | Claims Representatives | Social Media Representatives
Voice | Chat | In Person
Supervisor Audition | 1stScreen | Shared Values
img34_lg.png
Empathy
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Collections | Technical Support | Hybrid Call Center Roles - Superagent | Escalations | Claims Representatives
Voice | Chat
1stScreen | SJT
img35_lg.png
Flexibility
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Technical Support | Hybrid Call Center Roles - Superagent | Escalations | Field Sales | Retail
Voice | Chat | In Person
CC Audition Mobile | CC Audition Outbound Sales | CC Audition Inbound Sales | CCA Inbound Service | CCA Chat | Supervisor Audition | Field Sales Audition | 1stScreen | SJT | Shared Values
img36_lg.png
Gets Results
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Collections | Hybrid Call Center Roles - Superagent | Escalations | Field Sales | Retail | Supervisors | Claims Representatives
Voice | Chat | In Person
CC Audition Mobile | CC Audition Outbound Sales | CC Audition Inbound Sales | CCA Inbound Service | CCA Chat | Supervisor Audition | Field Sales Audition | 1stContact | 1stScreen | SJT | Shared Values
img37_lg.png
Grammar
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service (Chat) | Inbound Sales (Chat) | Technical Support (Chat) | Hybrid Call Center Roles - Superagent (Chat) | Field Sales | Supervisors | Claims Representatives | Social Media Representatives
Voice | Chat | In Person
CCA Chat | 1stScribe | 1stType
img38_lg.png
Initiative
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Inbound Sales | Outbound Sales | Hybrid Call Center Roles - Superagent | Field Sales | Retail | Supervisors | Claims Representatives
Voice | Chat | In Person
1stScreen | SJT | Shared Values
img39_lg.png
Integrity
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Collections | Technical Support | Hybrid Call Center Roles - Superagent | Escalations | Retail | Supervisors | Claims Representatives
Voice | Chat | In Person
1stScreen | SJT | Shared Values
img40_lg.png
Learning Aptitude
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Collections | Technical Support | Hybrid Call Center Roles - Superagent | Escalations | Field Sales | Retail | Supervisors | Claims Representatives | Social Media Representatives
Voice | Chat | In Person
CC Audition Mobile | CC Audition Outbound Sales | CC Audition Inbound Sales | CCA Inbound Service | CCA Chat | Supervisor Audition | Field Sales Audition | 1stContact | 1stScreen
img41_lg.png
Listening
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Collections | Technical Support | Hybrid Call Center Roles - Superagent | Escalations | Field Sales | Retail | Claims Representatives
Voice | In Person
CC Audition Mobile | CC Audition Outbound Sales | CC Audition Inbound Sales | CCA Inbound Service | CCA Chat | Supervisor Audition | Field Sales Audition | 1stScreen | SJT
img42_lg.png
Multitasking
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Collections | Technical Support | Hybrid Call Center Roles - Superagent | Escalations | Field Sales | Retail | Supervisors | Claims Representatives | Social Media Representatives
Voice | Chat | In Person
CC Audition Mobile | CC Audition Outbound Sales | CC Audition Inbound Sales | CCA Inbound Service | CCA Chat | Supervisor Audition | 1stContact | 1stType
img43_lg.png
Open to Feedback
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Collections | Technical Support | Hybrid Call Center Roles - Superagent | Escalations | Field Sales | Retail | Supervisors | Claims Representatives | Social Media Representatives
Voice | Chat | In Person
1stScreen | SJT | Shared Values
img44_lg.png
Oral Communication
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Collections | Technical Support | Hybrid Call Center Roles - Superagent | Escalations | Field Sales | Retail | Supervisors | Claims Representatives
Voice | Chat | In Person
1stScreen
img45_lg.png
Perseverance
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Collections | Field Sales | Retail | Supervisors | Claims Representatives
Voice | Chat | In Person
1stScreen
img46_lg.png
Positive Attitude
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Collections | Technical Support | Hybrid Call Center Roles - Superagent | Escalations | Field Sales | Retail | Supervisors | Claims Representatives
Voice | Chat | In Person
1stScreen | SJT
img47_lg.png
Probing
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Collections | Technical Support | Hybrid Call Center Roles - Superagent | Escalations | Field Sales | Claims Representatives
Voice | Chat
CC Audition Outbound Sales | CC Audition Inbound Sales | CCA Chat | Field Sales Audition | 1stContact | 1stScreen | SJT
img48_lg.png
Problem Recognition
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Collections | Technical Support | Hybrid Call Center Roles - Superagent | Escalations | Field Sales | Retail | Supervisors | Claims Representatives | Social Media Representatives
Voice | Chat | In Person
CC Audition Mobile | CC Audition Outbound Sales | CC Audition Inbound Sales | CCA Inbound Service | CCA Chat | Supervisor Audition | Field Sales Audition | 1stContact | 1stScreen | SJT
img49_lg.png
Problem Solving
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Collections | Technical Support | Hybrid Call Center Roles - Superagent | Escalations | Field Sales | Retail | Supervisors | Claims Representatives | Social Media Representatives
Voice | Chat | In Person
CC Audition Mobile | CC Audition Outbound Sales | CC Audition Inbound Sales | CCA Inbound Service | CCA Chat | Supervisor Audition | Field Sales Audition | 1stContact | 1stScreen | SJT
img50_lg.png
Professionalism
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Collections | Technical Support | Hybrid Call Center Roles - Superagent | Escalations | Field Sales | Retail | Supervisors | Claims Representatives | Social Media Representatives
Voice | Chat | In Person
Field Sales Audition | 1stScreen | SJT | Shared Values
img51_lg.png
Relationship building
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Collections | Technical Support | Hybrid Call Center Roles - Superagent | Escalations | Field Sales | Retail | Supervisors | Claims Representatives | Social Media Representatives
Voice | Chat | In Person
Field Sales Audition | 1stScreen | SJT | Shared Values
img52_lg.png
Resilience
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Collections | Technical Support | Hybrid Call Center Roles - Superagent | Escalations | Field Sales | Retail | Supervisors
Voice | Chat | In Person
1stScreen | SJT
img53_lg.png
Sales Aptitude
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Hybrid Call Center Roles - Superagent | Field Sales | Retail
Voice | Chat | In Person
CC Audition Outbound Sales | CC Audition Inbound Sales | Field Sales Audition | 1stContact | 1stScreen
img54_lg.png
Stress Tolerance
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Collections | Technical Support | Hybrid Call Center Roles - Superagent | Escalations | Field Sales | Retail | Supervisors | Claims Representatives
Voice | In Person
1stScreen
img55_lg.png
Tact
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Collections | Technical Support | Hybrid Call Center Roles - Superagent | Escalations | Field Sales | Retail | Supervisors | Claims Representatives | Social Media Representatives
Voice | Chat | In Person
CC Audition Mobile | CC Audition Outbound Sales | CC Audition Inbound Sales | CCA Inbound Service | CCA Chat | Field Sales Audition | 1stScreen | SJT
img56_lg.png
Team Player
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Collections | Technical Support | Hybrid Call Center Roles - Superagent | Supervisors | Claims Representatives
Voice | Chat | In Person
1stScreen | SJT | Shared Values
img57_lg.png
Time Management
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Collections | Technical Support | Hybrid Call Center Roles - Superagent | Escalations | Field Sales | Retail | Supervisors | Claims Representatives | Social Media Representatives
Voice | Chat | In Person
1stContact | 1stScreen
img58_lg.png
Typing Skill
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Collections | Technical Support | Hybrid Call Center Roles - Superagent | Escalations | Claims Representatives | Social Media Representatives
Voice | Chat
CC Audition Mobile | CC Audition Outbound Sales | CC Audition Inbound Sales | CCA Inbound Service | CCA Chat | 1stType
img59_lg.png
Written Communication
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service (Chat) | Inbound Sales (Chat) | Technical Support (Chat) | Hybrid Call Center Roles - Superagent (Chat) | Supervisors | Claims Representatives | Social Media Representatives
Voice | Chat | In Person
1stScribe | 1stContact | 1stType
img60_lg.png
Culture Fit
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Customer Service | Customer Retention/Loyalty | Inbound Sales | Outbound Sales | Collections | Technical Support | Hybrid Call Center Roles - Superagent | Escalations | Field Sales | Retail | Supervisors | Claims Representatives | Social Media Representatives
1stScreen | Shared Values
img26_lg.png
Leadership
Contact Center | BPO | Retail | Hospitality | Insurance | Financial Services | Communications | Telecommunications | Digital Media | Television | Utility | Home Improvement
Field Sales | Supervisors | Claims Representatives
Voice | In Person
Supervisor Audition | Field Sales Audition | 1stScreen | SJT | Shared Values

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