CCA Mobile is a multi-media simulation that allows candidates to play the role of a call center representative—from a mobile device (smart phone, tablet, or computer). Candidates respond quickly to simulated customers while interacting with a customer management system.
Low Scores
May struggle meeting simultaneous demands while addressing customer issues
High Scores
Demonstrates significant technical proficiency and adept at meeting customer needs
Low Scores
May struggle working on more than a single task at a time
High Scores
Can integrate information from different sources and complete multiple tasks
Low Scores
May struggle navigating through multiple computer screens/ programs
High Scores
Quickly and accurate navigates multiple computer screens/ programs
Low Scores
May make occasional data input errors
High Scores
Accurately inputs customer information
