Talent has been called a company’s “most important competitive asset.”
More companies use assessments to hire, with fewer willing to take a chance on anyone who doesn’t measure up
Being a contact center agent can be a thankless job
Holger Mueller, Vice President and Principal Analyst at Constellation Research, shares his point of view on several companies at HR Tech in this video including FurstPerson.
During the J.D. Power and Associates 2014 Contact Center Solutions Roundtable of Champions, FurstPerson's executives will share their contact center hiring expertise
Contact center representatives draw on an array of skills
FurstPerson has introduced SmartGuide, a new interview tool designed to leverage data and analytics to improve interview outcomes
HR analytics, human capital analytics, talent analytics, workforce analytics -- call it what you will, but the application of analytics to people management is a growing business trend
Many companies use remote-worker programs to recruit and retain prized talent, but telecommuting’s appeal fades quickly when companies struggle to hire and keep productive virtual employees
Talent assessment provider FurstPerson has announced a new data-driven tool for increasing accuracy and objectivity in the hiring process while adding structure and an improved scoring mechanism to interviews
FurstPerson recently won the 2013 Call Center Excellence Awards in the Best Technology Solutions (News - Alert) Provider category