Remote Agent Talent Assessment: What Makes a Home Agent Different

Download the case study

Article Landing Page Form

download the talent assessment case study
bullet point symbol

43% reduction in attrition

bullet point symbol

7% higher training performance

bullet point symbol

30-second AHT improvement

FurstPerson partnered with a leading business process outsourcing firm to provide a talent assessment solution for a program providing technical support for consumers with personal devices like cell phones. The program is run as a virtual home agent program meaning job candidates are sourced from multiple locations across the United States and will not work in a brick and mortar facility.

To design the talent assessment solution, FurstPerson worked with the outsourcing client to discover their business needs, design a solution to solve the business challenges, and create a foundation for future advancement by incorporating talent analytics into the process. In this case, ongoing performance data will be captured and then reviewed to look for opportunities to improve the hiring process.

Download the case study to learn more.

click here to download the pdf