A major telecommunications firm working with FurstPerson discussed challenges facing their ability to deliver technical support to customers. The customer faced high attrition and poor performance. The customer felt that they had a “tech savvy” gap in the hiring process
FurstPerson implemented a new problem-solving assessment in conjunction with additional FurstPerson assessments including an interactive work sample simulation and a personality assessment. The net result was a 31% improvement in overall retention resulting in an ROI of approximately $4 million.
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