Upsell Dollar Amount

Who It Impacts

  • Customer Service (Voice/Chat)
  • Customer Retention/Loyalty (Voice)
  • Inbound Sales (Voice/Chat)
  • Outbound Sales
  • Technical Support (Voice/Chat)
  • Hybrid Call Center Roles - Superagent (Voice/Chat)
  • Field Sales
  • Retail (in person)
  • Supervisors (Contact Center)

Insights

See Our Research Related to This Topic

Reports

Summarizes the Results

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1stScreen®

1stScreen evaluates a candidate’s behavioral tendencies and interpersonal style. Based on the Big-Five model of personality, 1stScreen measures a candidate’s characteristics that affect social interaction, performance, retention, and motivational fit with a job and environment.

  • 8 minutes to complete
  • 6 languages
  • 6 globally normed scales
  • 200+ research studies
  • Computer adaptive
  • Fair to all groups
  • Web-based
  • Mobile-optimized
  • Excellent predictor of success and attrition

Achievement

Low Scores

Cooperative and good team player

High Scores

Goal focused, competitive and aspiring

Balance

Low Scores

Excitable, open to feedback, and coachable

High Scores

Calm, even tempered, and poised

Curiosity

Low Scores

Methodical, practical, and attentive

High Scores

Creative, insightful, and innovative

Dependability

Low Scores

Flexible, spontaneous, and free-spirited

High Scores

Detail oriented, organized, and reliable

Energy

Low Scores

Reserved, introverted, and quiet

High Scores

Talkative, attention seeking, and outgoing

Friendliness

Low Scores

Direct, genuine, and wiling to express an opinion

High Scores

Modest, sensitive, and tactful

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