FurstPerson

PRE-EMPLOYMENT TALENT ASSESSMENT ARTICLE

Use a Pre-Hire Audition to Maximize the Value of Contact Center Applicant Screening

Download the article

Article Landing Page Form

download-symbol.png
    
award-bullet_dark.png

3 skills to assess

award-bullet_dark.png

simulation designs

award-bullet_dark.png

the value of simulations

Contact center representatives draw on an array of skills to achieve the level of customer engagement, call handling efficiency and revenue production companies expect, and most industry insiders recognize the inherent complexities of these jobs. Nevertheless, few contact centers have incorporated candidate screening processes that accurately match applicants’ core competencies with those of a high-performing, well-tenured representative. The primary obstacle inhibiting centers from identifying the most talented candidates is the disconnect between the jobs and the processes centers use to evaluate candidates’ potential.

Download the article to learn more.

pre-hire-audition_get-pdf.png