5 Critical Steps to Hiring the Right Work@Home Representative - eBook

On October 72015, Michele Rowan of Customer Contact Strategies, King White of Site Selection Group, and Jeff Furst of FurstPerson hosted a webinar - 5 Critical Steps to Hiring the Right Work@Home Representative. 

 

Five key topics were covered:

  1. Understand your home agent model

  2. Labor market strategies to consider

  3. Understand how the home agent job is different than the traditional brick and mortar

  4. Technology considerations

  5. Results you can expect

 

This eBook provides a summary of each topic as well as the webinar section focused on each topic.  During the webinar, you will hear from the subject matter experts but also questions and discussion taken live during the webinar.